What is Sayee Leathers return policy?
At Sayee Leathers we work very hard to deliver the best products and shopping experience to you. However, sometimes because of the scale of operation a few exceptional cases do happen. If for any reason you do not feel satisfied with the product delivered to you then please get in touch with our Customer Service team for an appropriate resolution.
We will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.
And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us.
To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points.
All items to be returned must be unused and in their original condition. The original tags, packaging should be intact.
We would not be able to accept a product if it shows sign of being broken or tampered with by you.
We expect that while returning the product you will pack the product very safely and securely. We won't be able to entertain any damage/lost in Transit (For example:- If a complaint was raised for Wrong Product Delivery and the sent item got damaged in the transit then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).
We guarantee our merchandise purchased from G5 or an authorized retailer to be free of manufacturing defects for a period of one year from date of purchase and will accept any defective item due to manufacture for repair or exchange with your proof-of-purchase and with a Return Merchandise Authorization Number issued by G5. However, due to the nature of our leathers, please respect that all leathers, colors, and textures may be unique.
Closeout, Sample Sale and other promotional deals do not carry any warranty or return policy.
We do not accept returns after 30 days.
We will only refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item.
Please Note: We may not be able to exchange products bought during sale or discount,. Replacement/exchange is subject to product/ stock availability.
We do not accept returns on products that were not purchased via this website. If you have purchased from an authorized retailer and you wish to return/exchange/refund your bag, you must return it directly to the seller.
Please use the most economical shipping method for your return. We cannot reimburse you for an amount greater than your purchase amount."
What is the return procedure if I have received a wrong product?
In case if you have received a wrong product from our side then please register a complaint within 72 Hrs of delivery to start the refund/replacement of your product.
What is the return procedure if I have received a Defective/Damaged Seller warranty product?
The return process would remain the same. Please register your complain within 48 Hrs of delivery along with photographs of the damage product and packaging. photographs of the damage product and packaging.and the replacement will be shipped once a confirmation call is made by the Customer Service team for the return.
What are the time lines provided for the Replacement/Refund?
Once we have received your product back, it would be sent for a Quality check to our Replacement Verification team. The replacement process would be initiated within 5 business days of receipt of the product.
In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is no more available then refund would be arranged.
In case of a Refund request, the same would be processed within 5 -7 business days after our Replacement Verification team has certified the refund.
What is the Payment Mode for Refund?
It would remain the same as paid by you to Sayee Leathers while placing an order. If you paid online, then it will be returned online.
If I return the product, will I be paid back the Shipping charges as well? Only the Product amount would be refunded as we do not refund the shipping charges paid by you.